TotalCAREiQ

Industry-Leading Customer Care

Enhancing the Customer Experience

The TotalCAREiQ team focuses on delivering fast, specialized results. We're here to help ensure your MEDIASHAREiQ lecture capture and enterprise video management software solution sustains high performance standards over the long term through exceptional support, advanced training, best practices, and access to exclusive content.

TotalCAREiQ Benefits

Customer Support

The TotalCAREiQ customer support team is on call to keep your MEDIASHAREiQ solution running at peak capacity with fast and effective responses to your reported concerns and questions. We pride ourselves on having a strong relationship with our customers and are committed to your long-term success. Count on the team to: perform remote video capture program diagnostics and issue resolution; provide phone, email, and web-based assistance; and schedule and conduct key software updates.

Training and Education

The TotalCAREiQ team focuses on delivering fast, specialized results. We're here to help ensure your MEDIASHAREiQ lecture capture and enterprise video management software solution sustains high performance standards over the long term through exceptional support, advanced training, best practices, and access to exclusive content.

Project Management

MEDIASHAREiQ project managers "own" each job completely, from the receipt of a purchase order to the completion of the project. We work closely with you to coordinate with multiple vendors and departments to ensure timely completion of projects, and guarantee your expectations are met.

Enhancements

We provide billable services to customers who may need to conduct certain tasks in their environment but may not have the scope or resources to complete them in-house. A MEDIASHAREiQ sales manager can discuss these and other unique needs.

Download Our FREE Tip Sheet

"7 Things Universities and Businesses Can Learn from Successful Video Programs"

Want to learn more about how Video Content Management and Lecture Capture technology helps foster better video-based program outcomes?

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  • Enhance Your Programs
  • Benefits For Universities
  • Benefits For Businesses

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